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    FAQs

    • What does MNGM offer?
      • mngm is a precious metals platform that offers its clients digital access to buy, sell, store, and deliver gold in multiples of 0.1 gram. With mngm, clients can buy fractional portions of vaulted gold bars, with the option of delivering physical bullion upon accumulating 15.6 grams (1/2 Ounce). Clients can also buy physical bars and request either delivery of the bars or storage in mngm’s contracted licensed and insured state-of-the-art vaulting facilities.
     
    • What is fractional gold?
      • Fractional gold refers to a fractional unit of a physical gold bar that is physically stored in licensed and insured vaulting facilities. mngm offers the ability to purchase and sell fractional gold in multiples of 0.1 grams.
      • On mngm, fractional gold is backed by investment grade gold bars of 250-gram, 500-gram, and 1-kilogram denominations, produced by RJC or LBMA certified refineries, in compliance with OECD responsible sourcing guidelines.
     
    • What is a Gold Bar?
      • A gold bar, also referred to as gold bullion, refers to physical block of gold that is produced according to renowned fabrication guidelines by precious metals refineries. Gold bars have two factors that decide their value, weight, and purity. Investment grade gold bars are produced by internationally certified refineries in various weights and are of 999.9 purity, also referred to as the highest grade of 24 Karat gold.
      • On mngm all gold bars are investment-grade gold bars ranging from 8 grams (24K gold coin) to 1-kilogram bars. All bars are produced by either LBMA or RJC Certified Refineries.

    • What is mngm’s regulatory framework?
      • mngm’s regulatory framework is fully compliant with the Egyptian AML/CFT laws, international standards, and best conduct practices. mngm also exclusively offers RJC and LBMA compliant gold, which guarantees the commitment to OECD Sourcing Guidelines and Standards.
     
    • What guarantees that the gold I bought is safely stored and will be there when I need to sell it or physicalize it?
      • Only CBE-licensed storage service providers are employed by mngm for its clients’ gold vaulting, in which the gold storage provides safety, quality conserving, and insurance.
      • The insurance policy guarantees that the gold bought is safely stored and will be available upon the client’s request.
      • All goods will be ultimately insured against damage and loss.
     
    • Is there any organization that guarantees for me that the gold sold to me is the actual gold you say it is?
      • All gold bars sold by mngm are investment grade gold bullion guaranteed by the corresponding refinery (SAM Precious Metals) in addition to being hallmarked and certified by the Egyptian Hallmarking and Assaying Authority.
      • All gold bars sold by mngm come with its own unique serial number and a numbered certificate guaranteeing its quality and purity
      • Upon each purchase/sell, the Client receives a transaction invoice which includes the account’s information, all the characteristics of the transacted gold, along with a breakdown for the moneys, which can be easily referred to by the Client at any time.
     
    • What is a KYC (Know Your Customer)?
      • KYC is an acronym for a form called Know Your Customer that clients of financial and non-financial institutions need to complete prior to using their services. The form is intended to identify various elements of the prospective client’s details to the company, followed by a certified signature by the client
      • mngm is fully compliant with the Egyptian AML/CFT laws, which includes the clients’ identification and classification in addition to the role assigned and organized for the CBE’s MLCU.
      • mngm is fully compliant with FATF guidelines as the Egyptian AML/CFT laws require the inclusion of the FATF recommendations, given that Egypt is a founding member state in the MENA FATF.

    • What type of gold does MNGM sell?
      • mngm sells internationally certified gold that is produced by Egyptian and International Refineries that are either RJC or LBMA certified.
      • mngm offers investment grade minted and cast gold bars from 50 gram to 1-kilogram denominations of 999.9 purity.
     
    • What is compliantly sourced gold?
      • Compliantly sourced gold adheres to global gold sourcing standards as governed by the OECD (Organization for Economic Co-operation and Development). It guarantees that the commodity was legally sourced and is not availed through smuggling, counterfeiting, or political conflict – respecting global & local AML (Anti-Money Laundering) and CFT (Combating the Financing of Terrorism) policies.

    • How do I create a mngm account?
      1. Create a mngm account by clicking ‘Register’ on the top right corner of the page and filling out your initial details and accepting mngm’s terms and conditions.
      2. After registration, click on ‘Update KYC’ to enter your personal information in the Know Your Customer form. Client accounts take up to two business days to be activated.
      3. After activation, a mngm representative will deliver a hard copy of your KYC form alongside our terms and conditions.
     
    • How do I make a purchase on MNGM?
      1. To make a purchase on mngm, top up your mngm cash balance (instructions outlined in 'payment' FAQ).
      2. Click on the buy section to buy physical gold bullion bars or fractional gold with a minimum purchase of 0.1 grams.
      3. When purchasing fractional gold, select your desired amount and click checkout.
      4. Once you checkout, you can pay by using your mngm cash balance.OR you can buy directly with ValU.
     
    • Can I modify my order once it has been placed?
      • Once the order has been placed, it cannot be modified.
     
    • Can I buy gold as a gift to someone?
      • Coming soon...
     
    • How can I monitor the value of my stored products?
      • You can view your gold balance in grams and monitor its value in the ‘My mngm’ section.

    • Where can I see my gold transactions/inventory?
      • You can view your fractional and physical gold holdings under ‘My mngm’.
     
    • I forgot my password. How do I obtain it?
     
    • Where do I update my account details?
      • You can update your contact details here
      • You can update your KYC here
      • You can update your bank account details here
     
    • Do I need an Egyptian bank account registered on mngm?
      • Yes, every client must have an independent Egyptian bank account.
     
    • Account Security – how is my account protected?
      • Mngm prioritizes your account security and utilizes the most advanced technology to protect your account. If you have any security concerns regarding your mngm account, please contact us on our hotline 15575 or through email at hello@mngm.com
      • All data related to your gold ownership is also registered and stored offline in mngm’s safe server units.
     
    • Avoiding scams – what are the best practices to keep my account secure?
      • mngm will never ask for your login credentials.
      • mngm will never ask for information or credentials regarding your accounts on other platforms.
      • mngm will never request that you download remote desktop access software.
      • If a scammer calls or emails you, pretending to be someone from the mngm team, asking for your account information or asking you to download any software, please be aware that this is not the mngm team and do not disclose any of this information.
      • If you suspect your account has been compromised, please contact us on our hotline 15575 or through email hello@mngm.com
      • If you’ve given your mngm credentials to someone, or if you use the same password elsewhere, please change your password immediately.

    • Is there a minimum/maximum order amount?
      • The minimum denomination available for a fractional gold is 0.1 gram.
      • The minimum denomination for a physical gold is 8 grams (24K gold coin).
      • There is no maximum order amount.
     
    • What are the possible payment options?
      • You can add funds to your your mngm cash balance by:
        1. Wire transfer through bank
        2. Wire transfer through Instapay
        3. Kiwe
        4. Fawry
      • or by paying directly through ValU.
       
    • How do I top up my mngm cash balance?
      1. In my mngm section, click on ‘Deposit’ under 'Cash Balance' to add funds to your balance
      2. You can then choose your preferred top up method:
        1. Bank Transfer
        2. Kiwe
        3. Fawry
        4. Instapay
      3. If you select bank transfer as your top up method, you will be redirected to a page displaying mngm’s bank details.
      4. Copy mngm’s bank details and paste it directly into your online banking app.
      5. After copying the details, click confirm to add funds to your mngm cash balance.
     
    • How long does it take for funds to appear in my mngm cash balance?
      • Funds can take up to 48 hours to appear in your mngm cash balance.
     
    • Can we pay in cash?
      • Mngm has several convenient ways you can fund your account which include:
        1. Wire transfer through bank
        2. Wire transfer through Instapay
        3. Kiwe
        4. Fawry
        5. More coming soon...
     
    • What currencies are accepted on mngm?
      • Only Egyptian pound (EGP) is accepted.
     
    • Can I cancel my order once it has been placed?
      • Placed orders cannot be cancelled, as Gold is a commodity meaning there is an instant price fluctuation. If the client wishes to sell back the gold purchased, they must go through the buyback process.

    • What determines the price of gold?
      • As gold is a commodity, various factors affect its price such as global and local supply & demand dynamics, and fluctuations in USD. You can learn more in mngm’s learn section.
     
    • Where can I see the difference between the buying price and the selling price?
      • You can see the difference on the ticker bar above.
     
    • What is the bid price?
      • This is the price at which you sell your gold back to mngm.
     
    • What is the ask price?
      • This is the price you pay for your gold.

    • What is premium?
      • It is the premium paid by the client, above the price of gold to cover the costs of bar fabrication, procurement, and logistics.
     
    • What is the international price?
      • The international price is lively streamed and updated once per second from gold refineries all the way to you.
     
    • What is the local price?
      • The local price is the official price as streamed through an internationally certified Egyptian refinery and applies to fractional gold and physical gold bars on mngm. The local price is comprised of the international price factoring in the supply and demand dynamics of the Egyptian market and the FX rate.

    • Why are gold prices on mngm different from CFD platforms?
      • Most CFD/trading platforms display the spot price or futures price of precious metals. mngm quotes the international and local bid/ask prices of gold at a particular given moment in time. Prices on different platforms vary depending on manufacturing costs, delivery, insurance, and premiums.

    • How do I sell back fractional gold or physical gold stored with mngm?
      1. Under ‘My Gold inventory’, click sell
      2. Select weight you would sell
      3. Click proceed
      4. Cash earned from the sale will be available in your mngm cash balance within 48 hours.
     
    • How do I sell back physical gold that was delivered to my account?
      1. To sell back physical gold back to mngm, please contact mngm’s hotline 15575 to arrange the request
      2. A mngm representative will pick up your gold bar to have it inspected at one of mngm’s licensed assaying labs.
      3. After inspection, you will be notified of the price at which you will sell your gold for.
      4. Cash earned from the sale will be available in your bank account within 48 hours.
     
    • Is there a limit to what I can resell on mngm?
      • No, there is no minimum or maximum amount. You can sell back all the products you currently store with mngm.
     
    • After I resell my products to mngm, how long does it take until I receive the money in my cash balance?
      • If you decide to sell a portion of or your entire gold holdings, the cash from the sale will be available in your cash balance within 2 working days.
     
    • How do I withdraw the money in the cash balance?
      1. Select the amount you would like to withdraw
      2. Confirm the amount
      3. You will receive the money in your bank account within 48 hours
     
    • At which price do you buy back gold?
      • mngm will buy gold at the bid price reflected on the platform
     
    • Are there any fees or commissions when I want to sell my stored products?
      • There are no fees or commissions that apply to you when selling your purchased gold via mngm.

    • How can I receive my order?
      • mngm offers fully insured home delivery or the option to store your gold in our licensed and insured vaulting facilities.
     
    • How long will it take for my delivery order to arrive?
      • Your order will take up to 4 business days.
     
    • What is your return policy?
      • mngm only accepts return of products with defects. In this case they will be replaced or refunded according to our Terms & Conditions. Note that mngm cannot accept returns on products that have been signed and/or delivered. Please make sure your product has not been altered or tampered with before signing or accepting your delivery

    • Is my package insured while in transit?
      • mngm fully insures all its shipments. The insurance expires when you sign the confirmation of receipt.

    • What should I do if my package appears to have been damaged or tampered with?
      • If your package appears to be damaged or tampered with, simply hand it back to the courier and it will be sent back to mngm for inspection. All packages exiting mngm’s licensed vaults are insured and mngm prioritizes full customer satisfaction, however after a package is signed for, mngm cannot be held liable for the product
    • Is a signature required upon delivery of my products?
      • All shipments from mngm require a signature upon delivery from the buyer. Recipient must present their original ID to mngm’s representative.
     
    • Can someone else sign on my behalf for a delivery?
      • Only the buyer can receive the shipment after presenting an official ID document. If another person will receive the delivery on behalf of the buyer, they need to have a special power of attorney specifying receipt of gold.
     
    • Can I instantly store the precious metals I buy on MNGM?
      • Upon checking out, you will have the option to either deliver or store your gold. If you purchased fractional gold, it is automatically stored. If you purchased gold bars, you can store it in mngm’s licensed vaulting facilities or request for delivery.
     
    • What are the storage costs on MNGM?
      • 0.5% of the value of the gold per year
     
    • How do I pay my storage fees to MNGM?
      • Storage fees are paid annually, in a liquidation or next purchase event.
     
    • Where is the gold that I purchased stored?
      • All fractional Gold is backed by physical gold which is stored in mngm’s contracted licensed and insured state-of-the-art vaulting facilities.
      • All physical gold is stored in mngm’s contracted licensed and insured state-of-the-art vaulting facilities.
      • Mngm is contracted with EgyCash and Speed Service for secure vaulting and transport.
     
    • Are my precious metals always physically backed?
      • All fractional gold purchased is backed by physical gold that is stored in mngm’s licensed and insured vaulting facilities.

    • Am I allocated a serial number for a gold bar I purchase?
      • Every gold bar you purchase from mngm comes with its own unique serial number and a numbered certificate guaranteeing its quality and purity.

    • What happens with the precious metals I store with MNGM if I die?
      • In the case of death, mngm will deactivate your account and suspend all activities as outlined in clause 17. By Egyptian law, gold bars will be assigned to the account holder’s legitimate heirs.
      • If the heir is not a member of mngm and would like to claim gold bars, they must go through mngm’s KYC process and clause 14 will apply.
      • If the deceased account owner was in possession of fractional gold, it is mandatory that it is sold back to mngm.

    • What happens if the legitimate heir is a minor?
      • If the legitimate heir is a minor, their legal guardian will be responsible for the proceeding.

    mngm: Buy, Sell, Store and Delivery physical and fractional Gold and Silver.

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